Duncan Hart

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Smart thinking, leading to smart doing and the dropping of 'digital'

“Citizens Advice is a place where smart thinking, leading to smart doing, has been going on for quite a while now. This post records the inflection point they have reached, recognising that the entanglement of digital and online risks getting in the way of what actually matters, which is delivering the services people need, in the way they are best able to receive them.” <wearecitizensadvice.org.uk/to-take-t…>